Refund policy

Refund & Return Policy

At Beresford’s, we stand behind the quality of everything we sell. If something isn’t right, we want to know about it — and we’ll make it right.

Because we sell perishable food products, our return policy is a little different than a typical retail store. Please read below for details.

Due to food safety regulations, we cannot accept returns on fresh meat, deli items, prepared foods, or other perishable products.

However:

If you are unsatisfied with the quality of a product, please contact us within 48 hours of purchase. We may offer:

To process a quality concern, we may request:

We are committed to delivering high-quality products and appreciate the opportunity to correct any concerns.

Unopened, unused, shelf-stable items may be returned within 14 days of purchase with a receipt for:

Items must be in original packaging and in resalable condition.

For online orders:

If there is an issue with your order (missing item, incorrect product, quality concern), please contact us within 24 hours of pickup or delivery.

We will evaluate and offer:

Custom or special-order items are non-refundable unless there is a quality issue.

Refunds for EBT transactions must comply with federal guidelines. Approved refunds will be returned to the original EBT account.

Special orders and custom cuts are prepared specifically for you and are non-refundable unless there is a quality concern.

Please contact us at:

📞 3303851162
📧 erin@beresfordsbutchers.com
📍 Or visit us in-store

We’re a small, local business — and we take your trust seriously. If something isn’t right, tell us. We’ll handle it like neighbors should.